On May 10, after the Shandong Automobile Circulation Association issued the consumption warning of "Guanzhi automobile Baoneng headquarters lost contact", the reporter of Beijing Youth Daily found that the 4S stores and dealers of Guanzhi automobile in Beijing had been closed or renamed; Guanzhi customer service phone has been shut down; There are also many consumer complaints about "no parts for maintenance after vehicle failure", "unable to find customer service consultation" and other problems.
In addition to Beijing, Guanzhi auto stores in most cities across the country have been closed, and there are no after-sales outlets and spare parts( https://microsoft.pvxt.net/Xx07X ) Due to the suspension of supply, some owners are unable to maintain the vehicle. At the same time, due to the long-term loss, some Guanzhi auto dealers also clean up their inventory cars at a 60% discount, and the second-hand cars fell to a 30% discount.
Guanzhi automobile headquarters lost contact
Has been included in the consumption blacklist
Recently, Shandong Automobile Circulation Association released a document on the consumption warning of Guanzhi brand cars. According to the document, the consumer rights protection workstation of Shandong Automobile Circulation Association recently received a number of complaints from Jinan Guanzhi that car owners have no 4S shop after-sales maintenance. After investigation, at present, the four Baoneng Guanzhi auto Direct stores in Jinan have been closed and closed, and the manufacturer's service phone has been cancelled.
The Association sent an inquiry letter to the headquarters of Baoneng group, which belongs to Guanzhi brand. Because the building was empty, the letter was also returned. To this end, Shandong Automobile Circulation Association included Baoneng Guanzhi automobile brand in the consumption blacklist and warned consumers to buy Guanzhi brand cars carefully.
Baoneng headquarters "empty"
Company response: moved to a new address
On May 11, the relevant person of Baoneng Shenzhen headquarters responded that the failure of the inquiry letter was due to the relocation of Baoneng headquarters. The Baoneng headquarters mentioned in the document is "No. 2088, Bao'an North Road, Luohu District, Shenzhen". The building is called Shenye logistics building, and the headquarters of Baoneng group has been moved from Shenye logistics building to Shenzhen Baoneng center.
Previously, the official account of Baoneng group had issued a document. On March 21, on the first day of the release of the epidemic in Shenzhen, yaozhenhua, chairman of Baoneng group, went to Baoneng automobile's Shenzhen factory for work inspection, fully understood the production and operation of the Shenzhen factory, had in-depth exchanges with the senior executives of Baoneng automobile group and the management cadres of the Shenzhen factory, and comprehensively supervised the key work of Baoneng automobile's Shenzhen factory in 2022. At the same time, photos of Yao Zhenhua's inspection of the factory are also attached.
Although Baoneng denied the loss of contact with the headquarters, it did not respond positively to the complaints of car owners about the continuous downturn of Guanzhi car, the closing of 4S stores and the lack of after-sales services.
Baoneng group's own business problems have also attracted much attention. Tianyan inspection showed that Baoneng group was listed as the executee 67 times, with a total amount of 23.28 billion yuan.
Previously, the Yunnan Provincial Development and Reform Commission announced that due to the overdue construction of two years, the two investment projects of "Kunming Baoneng new energy auto parts production project" and "Guanzhi Automobile Co., Ltd. (Kunming) branch construction project" were removed. Baoneng's manufacturing base in Kunshan, Jiangsu Province has not been completed.
Guanzhi car customer service phone has been shut down
Beijing 4S stores all renamed
According to various complaint platforms, a large number of car owners reported that they wanted to go to the 4S store for maintenance and repair, but found that the 4S store was closed and had to drag the car to the repair shop when there was a fault.
All the 4S stores of Guanzhi automobile in Beijing were renamed. The staff of a seller in Haidian told the Beijing Youth Daily that the store has operated other brands of cars and can often receive consulting calls from Guanzhi car owners. At present, the store can provide maintenance services for Guanzhi cars, but it cannot provide parts and maintenance services.
A Guanzhi automobile maintenance network located in the urban area can carry out after-sales business, but a staff member said that car owners can only go to the store to maintain their vehicles and cannot provide maintenance business.
Another Guanzhi automobile maintenance network located in Tongzhou District has been closed, and the Guanzhi automobile maintenance network located in Fengtai District has also changed to sell models of other brands and does not accept Guanzhi automobile after-sales business.
The reporter of Beiqing daily noted that the number of complaints from Guanzhi car owners not only increased sharply for the shortage of spare parts, but also increased sharply due to the withdrawal of Guanzhi car dealers, such as "there is no maintenance network, and the promised free maintenance of Guanzhi car can not be fulfilled".
Guanzhi auto dealers accelerated their exit, and some dealers who still had cars in stock chose to get rid of the burden as soon as possible. At present, the preferential strength of Guanzhi automobile inventory models is up to 60%. In some second-hand car platforms, the price of Guanzhi cars also fell, and the price of some quasi new cars in one or two years fell to two or three fold.
Industry insiders said that once the after-sales service of automobile manufacturers is stopped, it will bring great difficulties to car owners to use the vehicle normally. The after-sales service mainly includes vehicle maintenance, spare parts supply, daily maintenance, information consultation, etc. it is recommended that car owners carefully buy the vehicles of factories with poor business conditions.