Recently, a blogger wrote that he was blackmailed by meituan, suggesting a price increase. This topic has aroused heated discussion among netizens, and even boarded a hot search platform. The chat records exposed by bloggers show that they want to send a very important document from Putuo District of Shanghai to the express point of Hongkou District, and the document needs to be delivered before 8 o'clock. As a result, the rider not only exceeded the time limit, but even hinted to increase the price and cancel the order without authorization.
In this regard, master Han, the rider involved, said that he had returned the documents to the other party around 9 o'clock that night.
And also stressed that the netizen said he "blackmailed" and "implied price increase", which was totally absent. The documents had been sent back at more than 9 o'clock that night, and the written record had been completed with the police at present.
Just now, meituan platform also released a long article through @ meituan takeout official wechat, saying that Master Han and users have been contacted on the night of the incident. After multiple investigations, the truth has been revealed, and master Han has been running the order normally**
Officials said that after receiving the order that night, master Han's battery car ran out of power on the road. He asked another brother to help the trailer change the battery. When the other party arrived, he handed over a handful of bananas. Master Han said that the little brother always loves to share. Infected, master Han also shared bananas with his users.
Finally, meituan also said that from now on, meituan errands will launch the "Rider guard channel" to serve riders who encounter problems in distribution
If riders encounter abnormal or controversial events during delivery, they can contact 10101777. The platform will intervene at the first time. If riders need legal help, meituan will also give support.
At the same time, according to the urgent needs of users, meituan is also experimenting with the product service of "direct delivery by special personnel", which will be promoted to go online as soon as possible.
