Tech planet news on June 1, a few days ago, in Harbin, Heilongjiang Province, a TV screen suddenly fell, and the monitoring video was hot** Mr. Zhao said that the TV was purchased on the JD platform more than a month ago, and the machine design was suspected to be defective. There were signs two days before the incident, and it was pressed back at that time. Mr. Zhao said that JD customer service said that because it has been used for too long, this is an example. You can replace it with a new one. Mr. Zhao did not agree to the solution. At present, both parties are still negotiating.
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It is worth mentioning that the Xiaomi TV screen fell off just a few days ago. Customer service said it was a rare case at that time.
Previously, netizens reported that the LCD screen of Xiaomi TV at home fell off and broke, and a surveillance video was exposed. The monitoring shows that the TV screen fell off for itself and was not stimulated by external forces.
In this regard, Xiaomi said that at present, Xiaomi after-sales has contacted users. According to the requirements of the user, Xiaomi is handling the rapid exchange of goods for the user, so as not to delay the user's daily viewing as much as possible. As for the possible causes of the Xiaomi TV accident, Xiaomi said that since the case is a rare case, the specific causes of the problem have not been identified yet. Recently, the supply chain has intermittent problems in logistics, warehousing and other links, so it is preliminarily judged that this case is more likely to occur in logistics and warehousing. The faulty products will also be returned to the factory for detailed case analysis to determine the root cause of the problem and improve the corresponding links.