Recently, Xiaojie, a consumer in Hefei, told the China Consumer News: "the Xianfeng fruit applet spent 16.9 yuan to buy half a 1.5-kilogram Hainan pineapple. There was no prompt on the page to limit the delivery time, but when I went to the Fanchang Road store in Hefei to pick up the goods according to the instructions of the applet, I was rejected by the salesperson. There were goods in the store, but the salesperson said that the headquarters had regulations and it was impossible to pick up the goods after 9 p.m."
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Xiaojie called the customer service hotline to report the situation, but the answer was "the store is the standard, it can't be solved, you can complain at will". Xiaojie told the reporter that the restrictive provisions of Xianfeng fruit are suspected of being the overlord clause and lack the most basic respect for consumers.
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Hangzhou consumer Ms. Huang also encountered a similar situation. Ms. Huang said that she took part in the group shopping activity on the Xianfeng fruit app and successfully bought 500g bananas at the price of 0.99 yuan. However, when she went to the designated store to pick up the goods at about 8 p.m., the clerk said that they were "out of stock". When Ms. Huang saw that there were bananas on the shelves, the clerk said that "the varieties are different. There are no goods in the group. You can either go to another store to pick up the goods or give a refund directly".
In an interview with the reporter of China consumer daily, the relevant person in charge of customer service of Xianfeng fruit said that the company immediately set up an investigation working group to carry out self-examination and self correction on relevant links. The company has never issued the provision that goods cannot be picked up after 21:00. The store clerk has provided false information to customers, and has ordered relevant staff to reflect and rectify.
The person in charge also said that recently, according to the customers' feedback, the pages of online apps and applets have been adjusted and improved. The self delivery time of the group products has been clearly standardized. The group activities launched by the stores themselves can be set up to take off the shelves independently in case of stock shortage.
Fruit quality questioned
Franchise stores have been punished for violating laws
The reporter of China consumer daily found through inquiry on the black cat complaint platform that there were 117 complaints about Xianfeng fruit, 39 of which were resolved, with a resolution rate of only 33.3%. The main contents of the complaints include the suspected false publicity and fraud of group buying. In addition, the complaints about the quality of fruit are also prominent.
▲ the number of complaints about Xianfeng fruits reached 117, and 39 were resolved.
A consumer told the reporter that on May 26, he spent 80.07 yuan to buy a Durian at the Xianfeng fruit Wuhu Wuwei MiFu square store. After opening it at home, he found that most of the durian had changed color and was suspected to have deteriorated. Then he contacted the store manager, who suggested freezing it in the refrigerator. If he still felt there was a problem, he could return it to the store. The next day, when the consumer came to the store and asked for a return of the fruit, the store manager had a bad attitude and refused to admit that there was a problem with durian.
A consumer in Hefei complained that he bought a box of qingti and a box of sugar oranges. They were all packed in the store and could only see the appearance. When I went home and opened it, I found that not only did qingti not form a string, but most of them were scattered and bruised, and sugar oranges were also crushed and damaged.
The reporter found on the "credit China" website that on May 20, a brand franchise store of Xianfeng Fruit Co., Ltd. in Hangzhou was punished by Hangzhou Gongshu District Market Supervision Bureau for violating the relevant provisions of the food safety law. During the inspection, the law enforcement officers found that 8 imported fruit D101 durian and 6 "dinosaur eggs" (the name of a fruit apricot plum) were placed in the freezer of the franchise store. The store could not provide the entry inspection and quarantine certificate, nucleic acid test certificate, product disinfection and sterilization certificate and other materials of the above imported fruit, and the "Zhejiang food chain" was not used for traceability management.
Lawyer's statement
Group purchase price inducement order suspected of fraud
Wangjiucheng, chief lawyer of Beijing Lidao law firm, said in an interview with China consumer daily:
After the consumer places a successful order, it will form a sales contract relationship with Xianfeng fruit merchants. In terms of consumer complaints, the sales page of Xianfeng fruit app does not show the time for customers to pick up the goods, nor does it indicate the stores that are out of stock or do not participate in the activities. Some stores refuse to pick up the goods from consumers because they do not fulfill their contractual obligations, which is a breach of contract.
Merchants first induce consumers to place an order at a group purchase price lower than the market price. After a large number of consumers are attracted to buy and accumulate enough traffic, they then ask consumers to cancel the order or re purchase for reasons such as lack of goods or improper delivery time. This is a fraud that misleads consumers by cheating with improper means and is suspected of fraud.
When the rights and interests of consumers are infringed:
■ consumers can ask operators to provide qualified goods according to the order.
■ if the business operator commits fraud in providing goods or services, it may increase the compensation according to the requirements of the consumer. The amount of increased compensation is three times the price of the consumer for purchasing goods or receiving services. If the amount of increased compensation is less than 500 yuan, it is 500 yuan.
■ when operating food that knowingly does not meet the food safety standards, the consumer may, in accordance with Article 148 of the food safety law, require the operator to pay a compensation of ten times the price or three times the loss, in addition to the compensation for the loss.
-Relevant provisions-
Article 20 of the law on the protection of the rights and interests of consumers stipulates that business operators shall provide consumers with truthful and comprehensive information about the quality, performance, purpose and expiration date of commodities or services, and shall not make false or misleading publicity.
Article 55 stipulates that if a business operator commits fraud in providing goods or services, it shall, at the request of the consumer, increase its compensation for the losses it has suffered. The amount of the increased compensation shall be three times the price of the consumer's purchase of goods or the cost of receiving services; If the amount of additional compensation is less than 500 yuan, it shall be 500 yuan.