The mobile phone of nearly 10000 yuan was lost by the express company. The express company is only willing to pay 7 times the freight. This matter has also aroused heated discussion among netizens. According to @ Sohu Qianliyan, on May 10, Fujian Quanzhou Mr. Xie mailed two mobile phones with a total value of 10000 yuan through Postal EMS. After 48 days of express transportation, only the toughened film was left**
The party concerned, Mr. Xie, said that the mobile phone was sent out on March 14, and then the customer needed to change the address. After communicating with the express company, the mobile phone was sent back to Quanzhou.
As a result, when the customer received the package on May 1, it was found that the appearance of the express was damaged and only the toughened film was found. After communicating with them, the express company is only willing to compensate 7 times the freight, that is, 266 yuan.
However, on May 12, according to the party Mr. Xie, the express company has contacted itself and is willing to negotiate the original price compensation through special claim settlement**
According to previous reports, the man sent two gray iPhones 12 Pro max, the mobile phone was sent out on March 14 this year. Because the guest needs to change the address, after communicating with the express company, the mobile phone was sent back to Quanzhou.
As a result, when the guest received the package on May 1, he found that the appearance of the express was seriously damaged, and the two iPhones inside were missing, leaving only the toughened film.
In this regard, after communicating with the express company, Mr. Xie hopes that the express company will find out the person who stole the mobile phone, return the mobile phone, or compensate the corresponding amount of 11449 yuan. But the other party is only willing to compensate 7 times the freight, that is, 266 yuan.
The main reason given by the express company is that the logistics company believes that Mr. Xie did not provide price guarantee service when sending express, so the things in the express are not within the scope of compensation. However, according to Mr. Xie, in addition to changing the address on the way, he did not interfere with the transportation of the package, and the express should be compensated for losing it.