On the morning of June 9, Beijing time, it was reported that at a recent technology summit held in San Francisco, California, USA, Andy Jassy, CEO of Amazon, received an exclusive interview with the media, with a wide range of topics, from the recent resignation of the head of Amazon's consumer business to the future investment direction** Jasi said that the company would continue to invest in innovative projects, including autonomous vehicle, online video, broadband satellites, etc.
When talking about the global supply chain tension, jasi said that there are still many challenges and the crisis has not been eliminated. Compared with the past, Amazon has placed orders with suppliers much earlier, and is doing everything possible to unload through more ports in the United States.
Jasi said that although the growth of online retail slowed down and faced the risk of global economic depression, Amazon still invested heavily in the future development, including expanding the chain of fresh entities, launching broadband Internet communication satellites, promoting the voice assistant Alexa ecology, and developing the self driving taxi project zoox.
Innovation investment
Recently, American streaming media giant netflix For the first time in history, the news of membership reduction and layoffs came out. However, jasi said that he was encouraged by the performance of Amazon's prime video service.
Jasi said that recently, Amazon video launched a large original project the Lord of the rings. In addition, MGM, the Hollywood filmmaker acquired by the company, is full of confidence in the future performance of its high-quality copyright.
Jasi said that for some innovative projects, he was not sure that every project would achieve commercial success, but if any innovation was successful, "Amazon will be a completely different company from today".
Union commotion
Jasi also talked about the "union commotion" of Amazon warehouse workers.
Earlier, in a logistics warehouse in Staten Island, New York, workers voted to join the newly formed "Amazon union". At present, Amazon has challenged the voting results.
The vote of "Amazon trade union" in another Amazon small warehouse ended in failure. However, Amazon is facing the pressure of many trade union organizations in the United States. The trade union criticized Amazon and imposed punitive task targets regardless of workers' safety.
Jasi said that it was up to the workers the final say whether a warehouse would join the trade union (by implication, Amazon agreed with the trade union law in the United States). He said Amazon's official view was that workers would be better off without unions. According to the current management mode, the management can quickly get feedback from employees and make improvements in work.
"We need to continue to provide appropriate benefits, we need to continue to improve job safety, and that's what we want to do," jasi said
Sellers' complaints
Amazon operates the world's largest online store, supporting millions of third-party sellers, but the company faces criticism of "exploiting third-party sellers". Jasi also responded to some criticism.
It is reported that the third-party sellers disclosed in the past that Amazon forced them to use more official services, such as logistics and advertising, which damaged the sellers' profits. The seller also complained that the operation of Amazon stores is automated. If there is a problem, it is difficult for the seller to find a channel for help. Recently, the U.S. Congress and federal regulators have also listened to the dissatisfaction of Amazon's third-party sellers.
Jiaxi responded that the company is improving its service to third-party sellers. In addition, any complaint or complaint email sent by the seller to Amazon will make the team think hard. But overall, the sellers who are satisfied with Amazon stores far exceed the dissatisfied merchants.
Jasi said that the reason why third-party sellers favor Amazon is that it can be sold to a large number of consumers around the world. For sellers, a huge consumer group is more meaningful than the software that sets up an independent online store.
It is worth mentioning that during the COVID-19, the businesses of some software companies that helped merchants set up independent online stores (bypassing stores and selling directly to consumers) became popular, such as Shopify in the United States.
Bezos' help
Jasi succeeded Amazon founder Bezos as CEO, but Bezos still serves as chairman. Jasi revealed that Bezos would still participate in the company's affairs, but his time devoted to personal philanthropy and the private space company "blue origin" has increased compared with the past.
"It's very helpful for me to get his (Bezos) advice. He has been chief executive for so long, and he is willing to take the time to help me," jasi said