The business hall of the three major operators in Shanghai has begun to resume production. According to surging news reporters, as of May 16, 24 Shanghai business offices of China Mobile, China Unicom and China Telecom have resumed business, including 10 Shanghai Mobile, 8 Shanghai Unicom and 6 Shanghai Telecom.
On May 15, Shanghai Telecom opened the first batch of Pudong Changdao road and Qingpu Park East Road business halls. From May 16, it successively opened Jiading Zhangma Road, Yangpu Dahushan Road, Fengxian Nanqiao Road, Songjiang Ledu road and other telecom business halls. In the follow-up, it will continue to promote the resumption of work and production of the business hall in an orderly manner. If it meets the territorial epidemic prevention policy, it will open as much as possible to meet the telecom business handling needs of users during the epidemic.
At present, 102 salesmen of Shanghai Telecom have obtained the resumption certificate. At the same time, in order to do a good job in the epidemic prevention and control of the resumption business hall, Shanghai Telecom has completed the configuration of digital sentinels in its open stores.
The business hall of Shanghai Telecom adopts the "hidden door" service mode. After making an online reservation, users go to the temporary acceptance counter at the door to handle business
Shanghai Telecom said that at this stage, the business hall adopts the "hidden door" service mode, opening online reservation and store business processing for families and individual users. A temporary simple acceptance counter is added at the door of the business hall, and users handle business at the entrance of the store. If there is an appointment, users need to wait 1.5m away from the store. The business scope that can be handled includes new mobile phone cards, supplementary cards, card replacement, payment and ordering packages. If citizens need to go to the store to handle relevant business, they can make an appointment through the official account of "Shanghai Telecom" and "Chinatelecom Shanghai customer service". The store is open from Monday to Sunday.
Also on the 16th, eight business halls of Shanghai Unicom officially resumed business. Shanghai Unicom said that during the epidemic period, users can query the nearby resumption business hall through China Unicom app and call 10010 customer service hotline to make an appointment in advance and handle business at peak shifts. At the same time, users should protect themselves according to the requirements of epidemic prevention and control, show the health code, and cooperate with the staff in the hall in code scanning, temperature measurement, disinfection, information registration and other work.
At present, Shanghai Mobile plans to arrange a business hall to resume work in each administrative region. The first batch of business halls to resume work is expected to be 17, which will facilitate citizens to handle business such as card replacement and recharge payment offline. The resumption information of relevant business halls will be announced on Shanghai Mobile's "and you" app. In addition to the Pudong grand mission business hall and Puxi Nanjing West Road business hall, which continued to provide services during the epidemic period, 10 business halls will resume work on May 16.
At the same time, in order to ensure the epidemic prevention safety of users as much as possible and avoid aggregation risks, on the one hand, the resumption business hall of Shanghai Mobile will adopt the service mode of "online reservation and offline acceptance". Citizens can log in to the "and you" app of Shanghai Mobile to check and choose the nearest resumption business hall to make an appointment, or call 10086 customer service hotline or the resumption business hall contact number to inquire about the reservation details; On the other hand, employees returning to work will adopt the method of "48 hour nucleic acid + antigen at least once a day" and enhanced protection to provide citizens with a safe business environment.
In order to ensure the daily communication service needs of epidemic prevention workers, such as card replacement, recharge and payment, on the premise of meeting the epidemic prevention and control requirements of the area / street where the business office is located, Shanghai Mobile has set up three epidemic prevention service windows in Pudong Tuan business hall, Puxi Nanjing West Road business hall and liuliang Road business hall since early April to provide epidemic prevention workers with card replacement services through online reservation and offline acceptance Provide door-to-door card opening service for the personnel of the medical team assisting Shanghai.