One parent complained that Apple refused to return its 10-year-old daughter's 23 consecutive in app purchases. It is reported that the girl paid the money to a tiktok creator Apple has repeatedly returned money to child users who made high priced purchases on iPhones and iPads without parental permission. However, in the latest report, apple refused to do so.
In a letter to telegraph, a reader named "ah" said they bought an [iPhone] for their 10-year-old daughter with autism and "learning difficulties"( https://apple.pvxt.net/c/1251234/435400/7639?u=https%3A%2F%2Fwww.apple.com%2Fcn%2Fiphone%2F ) As a Christmas present. Four days later, the child made a considerable number of in app purchases - paying £ 2012 at tiktok.
The parent is in Apple These purchases were discovered after sending invoices to their inbox. Subsequently, the parent tried to get a refund for the 23 purchases through various procedures, but they were all rejected. After trying to contact the company, including its Irish headquarters, they got a link to Apple's legal procedures, but the above "didn't provide any information at all".
"I lost so much money in this way in a few minutes. I think Apple disappointed me because it didn't detect abnormal activity in my account and didn't protect me by blocking suspicious payments. I also think its customer service doesn't exist," ah wrote.
When investigating these purchases, the company's response showed that parents did not activate any child safety controls before handing over iPhones to their children. This control could have prevented purchases and restricted children's behavior on the iPhone.
It is reported that the parent previously activated the control function on the child's early iPhone, but did not do so on the new device.
When contacting tiktok, it was found that the user had 4 million fans and was verified by the service. Initially, tiktok said it had conducted an investigation and said it had not violated the rules, but did not explain the reason for the payment.
When asked for further investigation, tiktok found that the user "ohidur247" violated the guidelines on fraud and deception. They are accepting payment in exchange for fans.
The report then contacted apple, which agreed to give parents a full refund and reminded them of parental control. The reporter commented that the payment system "should mark suspicious activities and prevent payments" - similar to the anti fraud measures implemented by banks.
Despite the investigation and the return of the funds, it appears that tiktok did not actively punish ohidur247 for violating its rules. Although the tiktok user has lost the ability to broadcast live, the account is still active and verified.