Takeout riders are expected to be able to manage the order receiving rhythm by themselves. On May 10, the surging news reporter learned that meituan takeout announced the relevant rules of "Rider labor safety and security", mainly including the right to pick up orders for riders and a more reasonable and relaxed delivery time for riders Meituan takeout said that it was found that the rider safety problem was strongly related to the occurrence of abnormal scenes in the delivery process through rider talks and algorithm exchanges.
In this regard, meituan takeout launched a series of measures: first, reduce the possible abnormalities of orders. For the predicted and identified abnormal scenes, two methods of "single time supplement + system correction" are provided to make the delivery time of orders more reasonable.
The second is to deal with the possible abnormalities of riders. Riders can manage their own order receiving rhythm by reassigning, transferring orders, and setting "simultaneous order receiving quantity" by themselves.
Give riders the option to receive orders, and add "red light time supplement"
Surging news reporters learned that in the newly introduced safety guarantee, riders can set the upper limit of order receiving by modifying the "simultaneous order receiving quantity"; And independently manage the current order receiving rhythm by initiating reassignment, order transfer and changing to "busy" status in app.
Previously, several media have reported that under the platform algorithm and data drive, the delivery time of takeout workers has been extremely compressed, accompanied by strict "overtime fine" and "bad comment punishment" mechanisms. Riders receiving orders mainly focus on system order dispatching and site coordination. If they want to refuse to receive orders, they must feed back and coordinate to the station master of their station.
Beijing rider Xiao Fan is a crowdsourcing rider of the American regiment. He said that after the new security is implemented, he will flexibly adjust the amount of orders received at the same time according to the time period. "The afternoon peak period will be adjusted to the maximum, and the peak period will be adjusted according to whether the distribution order is smooth. Now in the off-season, even if it is opened to the maximum, it will not be full." Every time before going online, he will set the quantity of orders received at the same time. "Sometimes three orders, sometimes five orders. If enough, I won't send any more. I'm going to start."
Riders need to shuttle between indoor and outdoor during delivery, and will encounter all kinds of abnormal scenes. Meituan takeout said that it is continuously improving the prediction ability of abnormal scenes and expanding on the basis of the number of more than 30 abnormal scenes last year.
Zhou Hai, the rider of meituan, said that the merchants were busy at noon and didn't have a meal for half a day. As a result, it was not easy to have a meal and encountered a red light all the way. In view of this situation, meituan takeout added an exclusive "red light time supplement" measure on the basis of the 8-minute flexible time to supplement the extra delivery time for the sections with long red light. Since January this year, meituan takeout has launched the pilot of "red light overtime" in Wuhan, Suzhou, Shijiazhuang and other cities. The pilot results showed that the rider overtime rate decreased by up to 3%.
100000 smart helmets are planned to be launched this year
In addition, the person in charge of meituan takeout told surging news reporters that meituan takeout is still actively developing intelligent hardware such as intelligent safety helmets, and using scientific and technological means to improve and protect the labor safety and rights of riders. On April 25, meituan takeout held the launching meeting of smart helmet laying in Beijing, and 100000 are planned to be put into operation this year.
In addition to continuously promoting the transparency and optimization of algorithm rules and reasonably determining the labor intensity of riders, meituan takeout will also provide a more comprehensive rights and interests protection system for riders. It is reported that meituan will speed up the landing of occupational injury insurance, which will bring the majority of riders into the social security system for the first time, so as to ensure that everyone has insurance.