According to the investigation of surging news, many students said that the course bar attracted students to listen and add teaching assistant wechat by widely publicizing the "one yuan course". Then the teaching assistant asked the students to pay for the class and let the students buy tens of thousands of yuan of online courses on the grounds of "refund after learning" and "monthly cash back of the course". If the money is not enough, they were instructed to borrow online loans.
However, after the payment study, the students not only found that the course was not taught by the publicized star teacher, but also the promised cash back and refund did not arrive, causing a large number of complaints from the students.
In this regard, on May 24, the official of the class bar told the surging news that at present, the class bar has been maliciously attacked by competitors and piracy institutions. Competitors have maliciously refunded the fees after purchasing courses, or abetted students to refund the fees, resulting in a sharp increase in the refund rate of the platform. At present, it does face the problem of delayed refund, but it is being solved, "We are organizing the customer complaint staff to understand the situation of the students, screen the reasons for the refund of the students, sort them according to the registration time and priority of the students, and refund them in turn. It is expected that the refund process can be completed within 30 working days after the students submit it.".
The staff member said "it's sheer nonsense" about the rumors of thunder and running away on the Internet.
"One yuan audition class" promises to refund in full, attracting registration.
The students said that there were many routines of "one yuan course". After signing up, the "star tutor" became a "famous" teacher
Qiqi, a rights protection college student, introduced that there are 208 people in her rights protection group, and the amount involved by a single person is generally more than 5000 yuan. Many people pay 20000 or 30000 yuan, while she herself pays 40200 yuan in the class bar. "We are just one of many rights protection groups, and many of them are fresh graduates."
Qiqi said that she is a newly graduated college student and is preparing to apply for the primary school teacher system. In March this year, she saw the link of "one yuan audition class" on the wechat official account of the class bar, and tried to listen to a "primary school teachers' writing guarantee class".
"After the audition, the teaching assistant added wechat for us and has been promoting courses with you on wechat." Qiqi said that her family conditions were poor and she didn't have enough money. She didn't intend to sign up, but the teaching assistant always asked her to pay her tuition through credit card, "She asked me how much quota I had, and I said I wouldn't inquire. She also specially opened a video call to teach me to check. Later, she found that the quota was not much, and proposed to help me apply for the installment payment of their cooperation platform zhiyixue. I would listen to one month's class and pay one month's fee. After completing all courses on time, I would refund the fee in full without spending a penny.".
Under the introduction of the teaching assistant, Qiqi was a little excited. She purchased 17100 yuan of courses in 12 installments through Zhiyi learning platform, and paid 3000 yuan of disciple fee and course upgrade fee under the recommendation of the teaching assistant. "At that time, I really thought it was installment payment, but later I learned it was online loan, and I had to upload ID card and bank card information when authenticating. The teaching assistant also lied to me that what was used to pay the enrollment and tuition fees was actually a loan".
After signing up, the TA did not give up selling other courses to Qiqi. On April 20, the teaching assistant recommended the "free universal course for master of education" to Qiqi. The free audition can register for the course worth 20100 yuan. After passing the exam, half of the tuition can be refunded. If you haven't passed the exam, you can study for free the next year.
Qiqi said that after she said she didn't have enough money on hand, the TA offered to help her open instalments for other platforms. Then, under the guidance of the teaching assistant, Qiqi paid through Huabai, JD Bought 20100 yuan of courses by means of white note. However, after the purchase, the teaching assistant has not provided Qiqi with the electronic contract of the course, and has not mailed the paper contract and teaching materials on the grounds of the epidemic.
The first course also surprised Qiqi. She said that when signing up, the teaching assistant promised that the course would be taught by star tutor Xi Rui, which is one of the reasons why Qiqi signed up. "Xi Rui has participated in two seasons of wonderful flowers before. I think star tutors will cherish feathers more and should not cheat people.". However, what Qiqi didn't expect was that the star tutor "Xi Rui" during the teaching was not himself, but an unknown teacher. "His wechat name is also called" Xi Rui ", but his real name is another name. After listening to several classes, the real Xi Rui didn't appear once".
Another graduate student, Xiao Lin, was also attracted to sign up for the "one yuan audition course". They advertised everywhere on the social platform. In February this year, I happened to be unemployed due to the epidemic. When I saw the one yuan audition course launched by the class bar, I listened and tried it. There were many course advertisements interspersed in one class. After that, I said that I could add a teaching assistant wechat to get free information ".
Like Qiqi, after adding the teaching assistant wechat, the teaching assistant began to frequently ask about his employment and recommended courses to her to add weight to the job search. On March 10, the teaching assistant sent Kobayashi an activity of "learning for free without spending a penny." I saw that there was no need to spend money. I thought it would be good to take the opportunity to take an examination of a career civil servant, so I learned about it. ". Kobayashi said that the teaching assistant promised her that she would be refunded in full no matter whether she passed the exam or not. As long as the viewing progress of the course every month reached 60%, one sixth of the tuition fee would be refunded every month from the next month of registration. After six months, the tuition fee would be refunded in full without any conditions. Moreover, the free course was also equipped with one-to-one guidance of famous teachers and one-to-one service of head teachers.
Kobayashi paid 25800 yuan for the course on March 10 and purchased the "career preparation ashore worry free program course". However, at the end of April, more than 60% of the students who watched the course asked the teaching assistant to return. At present, the teaching assistant said that he was only responsible for registration, and the financial department was responsible for the payment, so that Kobayashi could wait. Up to now, Kobayashi has not received a cash return of 4300 yuan in the first month.
After the May Day holiday, Kobayashi also found that his background viewing records had been cleared. "The previous course viewing progress had reached 60%, but the records were gone. The teaching assistant said it was because of the system upgrade. If you want to continue to enjoy the monthly cash back activities, you have to pay another 6000 yuan course upgrade fee". So far, Kobayashi thinks he has been cheated.
The real name certification of "Xi Rui teacher" who teaches is not himself.
A large number of students reported that it was difficult to refund, with more than 6000 complaints
"The promised cash back hasn't arrived. Instead, they continue to pay the students in the same routine. They say that they can get back the previous cash back only by paying the money. It's no different from fraud." Kobayashi was very disappointed by the repeated payment of money one after another, so he applied for a refund from the class to the class bar platform.
However, the class bar rejected Kobayashi's Application on the grounds that the class was purchased for more than seven days. "They said they couldn't refund unless they accepted the deduction of class fees, but I saw on the Internet that some students accepted the deduction of class fees. As a result, the class fees were deducted to a negative number due to the high unit price, and finally they had to make up money." After rejecting the proposal, Kobayashi's refund application was deadlocked again.
Kobayashi said that in order to get back the tuition, she can only continue to attend classes and hope to get the monthly cash back. However, the teaching assistant said that her viewing progress did not meet the standard and asked her to complete 60% of the viewing progress according to the contract. However, since he proposed to refund the fee, Kobayashi found that the number of his courses had increased sharply. "They pushed me seven or eight live classes every day. Each class lasted more than two hours and couldn't see it at all, but if they couldn't see it, it was that the progress didn't meet the standard and couldn't be returned".
Qiqi's refund process was not smooth. She spent more than 40000 yuan to sign up for two courses, one without star tutors and one without textbooks. "Since I said to refund, I often couldn't contact the head teacher and teaching assistant. At first, I said that I was beyond the refund period and couldn't refund; later, I looked at my tough attitude and told me that I could withdraw in disguise by not paying the installment, but I knew it was a loan and wouldn't affect the credit investigation." Qiqi said that in the past period of time, he and his boyfriend continued to call for refund. The customer service finally said that the remaining fees could be refunded only after deducting the class fees. Qiqi also agreed to the scheme. However, the customer service still delayed the refund on the grounds of "money didn't arrive" and "wait".
"I know that after deducting the expenses, I can only return a small amount of money, but that's better than nothing, because my mother has just finished the operation and takes medicine and injections for thousands of yuan every month. I have no income and have to repay the loan and spend every month." Kiki felt very weak.
Xiao Xia, another student who is still in the "seven day no reason to refund" period, also encountered difficulty in refunding after a class. Xiao Xia bought the "one yuan audition to start the civil service live class" through the short video platform in early May. "At that time, the teacher of the audition class was Liu Shuo, who graduated from Tsinghua University. The lecture content was very professional. The live studio also continued to push the activity of" joining Liu Shuo's team ", saying that the disciples could enjoy the discount of 300 yuan of space occupation fee of 3000 for on-site registration."
The day after the live broadcast of the open class, when recommending Xiao Xia to sign up, the teaching assistant not only said that he could reduce the total cost of 19800 yuan to 16830 yuan, but also promised to refund 80% after passing the exam. In Xiaoxia's hesitation, the other party promises again that all courses will be refunded for 7 days without reason. You can pay first and then consider. At the suggestion of the other party, Xiao Xia purchased 16830 yuan of courses through Huabai installment payment.
However, after the class started, Xiao Xia found that the teaching assistant teacher of the course was not Liu Shuo who broadcast the live class. "The courses in the curriculum are recorded and broadcast by other teachers, which is equivalent to buying a set of course videos for tens of thousands of Yuan". Then Xiao Xia asked for a refund.
"At the beginning, they said they could arrange for me to listen to a class of Liu Shuo. I didn't agree, so I wanted them to refund quickly. I didn't listen to a class, but then it was difficult to contact the work director." Xiao Xia said that so far, no staff has contacted her about the refund. Now he has to pay the fee for the first phase of Huabai. "I checked on the Internet and found that many people haven't received the refund, and the students haven't refunded last year.".
Let's start: the refund process is expected to be completed within 30 working days
Surging news learned that the class bar is an online vocational education platform, which was officially launched in August 2013. It mainly provides online education courses such as vocational qualification examination and advanced vocational ability for college students and workers. On the Internet, the class bar is known as the "leading brand of China's online vocational education".
However, as a well-known online education platform, in the past year, the class bar has been repeatedly complained by students. In 2020, Beijing Haidian District market supervision and Administration Bureau called the class by name for many times, saying that the platform has a large number of refund disputes and low resolution rate.
On a complaint platform [[enter black cat complaint]]( https://tousu.sina.com.cn/ ) , surging news reporters also saw that the number of complaints involving the class bar has reached 6652. Most of them said that the refund or promise of cash return had not arrived, and the registration fee of the complained students almost exceeded 10000 yuan.
In response to the above problems, on May 24, the staff of relevant departments of the class bar responded to the surging news that the class bar is indeed facing the problem of delayed refund, but it is being solved.
She explained that the reasons for delaying the refund are more complex. At present, the class bar has been maliciously attacked by competitors and piracy institutions. There has been a malicious refund when competitors buy courses, or abet students to refund, resulting in a sharp increase in the refund rate of the platform. At the same time, due to the illegal operation of some sales employees, the data handover is not timely after being eliminated by the company, resulting in the stuck status of some students' refund.
"We have now comprehensively sorted out all links of refund and cash return, and formulated a guidance plan." The staff member said that at present, the company is organizing the customer complaint personnel to understand the situation of the students, screen the reasons for the refund of the students, sort them according to the registration time and priority of the students, and refund them in turn. It is expected that the refund process can be completed within 30 working days after the students submit it.
In addition, for some students who do not meet the refund conditions who still want to refund, she said that after being reviewed and approved by the relevant person in charge, they can also refund part of the subsidy to the students according to the registration time and priority of the students.
She told surging news that due to the impact of the epidemic, employees were forced to work at home, which also affected the refund and cash return to a certain extent. At present, the company has actively improved the epidemic office system, urgently handled the accumulated refund, cash return and other issues internally, and is expected to complete the policy transition in about 10 days.
For the event that Xiao Lin pointed out that the course viewing records were emptied, she said that there was indeed a course commitment at the beginning of the course. If the viewing progress reached 60%, you can get a full refund. Under normal circumstances, there will be no case that the records will be emptied, and the learning data of the students will be completely retained. If there are special circumstances, as long as the students reflect, the platform will actively check and solve them in time.
The staff said that the star teachers introduced during the publicity of the course will participate in the actual teaching, but not the whole process. "Most of the courses may be taught by other teachers, and some of them will be taught by Mingxing teachers, but many students ask for a refund before they have a few classes". For the real name certification of "star teachers", she said she needed to know more about the situation.
The staff responded that although it was impacted by the epidemic, the company's current operation and cash flow were in good condition, "the statement of running away is sheer nonsense".