The following is the text ▼
**In 2017, a newborn baby suffered from life-long brain damage due to feeding errors by a nanny.
*In 2019 , a 10 month old child died * due to improper care of the childcare sister-in-law.
*In 2021 , under the care of a nanny, a baby under the full moon was seriously injured and hospitalized for many times *.
The above cases all occurred on the same door-to-door service platform - Swan home .
The parents of these children are still defending their rights* They have repeatedly reported and prosecuted, but so far they have failed *.
Hello, everyone. I'm poor Pingjun. Today I want to talk to you about a serious matter. This matter is not only related to the health of many children, but also related to the bottom line of a society .
Introduction to Swan's arrival
I don't know if you have ever used the app "Swan home". It is a platform that provides door-to-door cleaning, sister-in-law, home appliance maintenance and other services. It was called 58 home before its name was changed.
Hearing this name, many friends in front of the screen may have understood it. Congratulations to the students who didn't get it. Avoiding the fancy pit of 58 shows that you are really lucky.
In September 2020, while 58 cities were privatized and delisted, its home business was separated and operated independently with a brand-new brand "Swan home".
The "Swan home" also inherited the "good blood" of 58 city families.
When you search for "Swan home" on the search engine, you can hardly see any negative information.
But when you search "58 home" and "Swan home" on the black cat complaint, you can find more than 3000 complaint results. The victims can be said to be all over the country.
Just last month, the blogger @ meat fool demon sent a microblog, detailing the whole process of his "service" by Swan home , which is probably the case——
After paying an agency fee of 7500 yuan a year for "Swan home", he encountered several unprofessional and unreliable aunts one after another, which not only damaged the things at home and asked for a raise at will, but even let the children fall accidentally, causing head and lower abdomen injuries. In the following four months, the platform repeatedly shifted the responsibility of changing nannies for various reasons.
Down jacket washed by Yuesao ▼
After this microblog was sent out, more victims emerged in the comment area, as if everyone finally had an outlet to vent.
They tell their bitter experiences, as you can see at the beginning
In order to find more information and evidence, bad Pingjun contacted the parents of the victims.
These parents dragged me directly into a group chat of the "victims' Federation".
One of the parents named NN told me that he had exposed "Swan home" for four years, and then sent me a graphic record of nearly 10000 words. This document contains the evidence information left by with blood and tears after using Swan home service in recent years**
Now, let's take a look at how the "Swan home" harmed consumers**
Four sins
1. Falsification of nanny's resume
First of all, the premise of all accidents is based on the doubt of the authenticity of the nanny's resume.
If you hire Yuesao at Swan's home for the first time, the system will automatically match Yuesao's resume according to your needs. In the resume, there are detailed work experience, life background, professional certificate, official certification and training certificate of Swan home, etc.
But the fact is that the nanny's resume is not completely true
In a leaked live broadcast of Swan home internal training, the training teacher once taught the backstage service staff how to apply aunt a's experience to Aunt B.
A victimized parent also said that during the notarization, she found that the aunt she hired at that time had two nursery teacher certificates, one with a high school degree and the other with a college degree. And the latest registered residence data, education is primary school.
In a report in 2020, the Straits guide disclosed the whole process of "falsifying" the nanny's resume and the consequences of losing the child.
After the incident, the nanny also frankly explained the whole process of her training:
She said she had never been a nanny or received any training. After paying a sum of money to the company, the staff could pass the exam through online training.
Nanny testimony ▼
Therefore, the resume of Yuesao seen by swan at home, can not guarantee its authenticity and effectiveness**
Under the premise of "face-to-face, back-to-back", it has led to a series of tragedies
NN, the victim's parent whom you contacted earlier, hired swan's "national top ten sister-in-law" in 2017.
At that time, NN's child was suffering from jaundice. He asked the doctor to prescribe medicine for him and told sister-in-law Yue to feed the child on time. However, Yuesao deliberately reduced her baby's dosage under the condition of concealing her parents, on the grounds that she had taken care of another baby before, and it would be better if she didn't take medicine.
Chat record between NN and Yuesao ▼
In addition, Yuesao often forgets to feed and makes up the frequency of urination and defecation to her parents.
In just a few days, the baby's jaundice worsened, coupled with insufficient feeding, resulting in severe hyperbilirubinemia, which eventually directly caused brain damage. The consequence of brain injury is that children may suffer from growth retardation, central nervous system movement disorder, mental retardation and other diseases in the future, which will accompany them for life.
Judicial expertise report ▼
The top ten sister-in-law doesn't eat well for her baby and doesn't feed her medicine on time. What does she do every day?
The answer is to run your own circle of friends wechat business from morning to night.
Looking through her circle of friends, she sent one message almost every hour from 9 a.m. to 11 p.m., all about the promotion of double 11.
Later, the notarization of the case also confirmed that the resume of her top ten sister-in-law was not true.
In the news column "people's voice" under Hunan Red Net, some netizens also left messages to report the falsification of the nanny information of "Swan home". The platform will forge a novice nanny with no work experience into a senior nanny with two years of work experience, and describe the sister-in-law who has just come for a few months as an excellent employee of the previous year.
It is precisely because of the irresponsibility of the platform in recruitment that led some irresponsible nannies and sister-in-law to flow into the market, which led to subsequent tragedies
2. Concealing the health status of Yuesao
In addition to falsifying her resume, swan even deliberately conceals her health when she gets home** In many news reports in the past, the 58 month old sister-in-law with syphilis, hepatitis B and respiratory tract infection still had door-to-door service.
It is important that all Yuesao hold health certificates and health certificates provided by Swan home before taking up their posts.
It's hard to imagine how much of it is hidden
3. There is no compensation for shirking responsibility after the accident
Among the parents of the victims interviewed by poor review Jun, the one who impressed me most was a parent named " Lele dad ".
When I first asked him about Lele's experience, he was silent for a long time, and then only returned two words: death .
Because at that time, Yuesao put Lele on the bed and went to cook, and there was a gap stuffed with pillows beside the bed, which could just block the gap to prevent the baby from falling in.
But when the baby was found, the pillow was gone. Lele suffocated and died because he fell into the gap.
It was temporarily plugged with two pillows,
Never been taken ▼
Because there was no monitoring, no one was sure how the pillow was taken away.
But what makes people angry is that the day after this incident, when the truth has not been found out, "Swan home" changed the contract date of the involved sister-in-law and immediately arranged it to the next family
After that, swan kept shirking responsibility when she got home. First, she took the nanny off the platform, and then she didn't take the initiative to contact Lele's parents for three months. Lele's father said his appeal was very simple. He didn't want compensation. He only asked the platform to explain the problem of the accident and apologize publicly But Swan home is only willing to compensate 100000 yuan, rather than make a public apology
Next month, the case will be tried by Nanshan District Court, which is also the only trial not in Changsha.
According to Lele's father, the lawyer he sought before refused as soon as he heard that he was in a lawsuit with swan.
He said that he was not unwilling to help, but that all cases involving Swan home were transferred to Changsha for trial, and none of these cases was won by the plaintiff's family.
So this time the court was held in Shenzhen, Lele's father felt that he had the hope of winning the lawsuit He said that even if he lost the lawsuit this time, he will continue to appeal for nothing else because he is a father
4. Abuse nanny
Microblogging blogger @ meat fool demon told me that it was also a helpless move to choose Swan home.
Because childcare sister-in-law and Yue sister-in-law are a market with great demand, but there are not many suppliers in the market. Generally, they rely on mutual introduction between circles of friends. Therefore, many people prefer to choose a larger platform, at least legally guaranteed.
For example, before the official employment of Yuesao at Swan's home, the staff of swan's home will pat you on the chest and promise:**
"We are a big platform and provide professional nannies. After professional training on the platform.".
And claimed that Yuesao has signed a contract with the platform, belongs to the direct marketing of Swan home. If Yuesao has an accident, they will take it**
Text version of notarized voice materials provided by the victim ▼
But when there is a real accident, whether it is serious or not, they often use another set of words, which roughly means——
What happened to sister-in-law Yue has nothing to do with me
"Our Swan home is a platform to provide intermediary services. The nanny is interviewed by yourself. If something happens, you go to the nanny. What are you doing with us?"
"Did someone promise you to go to the nanny direct camp? Oh, that person left long ago. He is a problem employee. What he said does not represent the position of our company."
After all, the original contract is false, the guarantee is false, and even the nanny can be false
In fact, this is the same for sister-in-law Yue.
Many aunts who come to work just want to find a reliable platform to work at ease. After all, most of them are human beings. They really like children, have experience and can take care of them.
However, the platform also failed to protect their rights and interests. Some netizens disclosed that the company does not pay attention to these sister-in-law nannies, and has a very bad attitude towards aunts, even abusive**
Aunt's rights,
They didn't protect ▼
Therefore, the platform should shoulder the responsibility, which is the key to the problem**
What problems do swans have to solve when they get home
In my opinion, swan home should at least explain the following questions:**
Is Swan home a direct or intermediary
Is the packaging of large platforms just a cover to lure consumers
What is the specific process of Yuesao's position audit
Should the platform take responsibility to deal with the problem after the accident of its nanny
But the helpless thing is that before these problems are solved, they are still running normally and matching "reliable" Yuesao for countless families.
And those parents who suffered deeply have not received due compensation so far
After the child of parent NN was diagnosed with brain injury, she would have apnea every night, and she couldn't sleep all night Worried about their children's future, they also suffer from depression and heart convulsions
She spent four years publishing articles on various platforms condemning and crying about her experience But these contents are often ignored. In the torrent of the Internet, they exist infinitely small
NN in the relevant articles,
Only 7 likes ▼
Lele's father has never given up safeguarding his rights. He also built a microblog to collect all kinds of evidence.
He once chatted in the victims' Federation group, and I still remember it——
He said "until today, I don't know how to explain to brother Lele that Lele is gone and their brothers have a good relationship."**
There are many parents like this. They are waiting for the arrival of light. After several years, they are still complaining in the online world.
Unfortunately, it is difficult to set off any waves only by the power of ordinary people**
Over the years, these parents' voices are like stones thrown into the sea. They don't stir up even a layer of spray, but they still insist, not only to get the compensation they deserve, but also to ask for a statement for their children**
@In the latest microblog, the meat fool devil said that after several rounds of twists and turns, the Swan came home and refunded all the service fees, while he donated the money directly to public welfare organizations
He has no other ideas and no purpose. He just hopes that no more people will encounter the same thing again**
Parents NN and LeLe's father said the same thing——
"No more babies can be hurt. As a parent, I know how sad it is."
Finally
Well, this is today's content. Friends who are familiar with us may know that we previously sent a wechat article entitled "he has been complaining 58 home after losing his child".
However, a few days ago, 58 home's operation subject "May 8th Co., Ltd." sent a lawyer's letter accusing us of maliciously slandering 58 home, because the content of the article is mainly related to Swan home, and 58 home and Swan home are not the same operation subject , meaning May 8th ≠ 58 .
Therefore, the articles of our official account were forced off the shelves, and the videos we published on other platforms were also reported off the shelves for some unclear reasons.
According to the information of tianyancha, the legal representative of May 8th home Co., Ltd. is Cao Jizhong, and the major shareholder of Swan home is still 58 home
Therefore, although May 8th played such a word game, the relationship between them can not be avoided. We don't care whether it's may eighth or 58. We just hope no one will be hurt again.
After the article was sent out, we still received more victims
In the survey, we learned one thing, that is, the domestic childcare sister-in-law and yuesister-in-law are still an unregulated market, but this profession itself requires a lot of experience to be competent, and many platforms are not in place for the training and review of employees.
Among them, "Swan home" is a considerable domestic enterprise. According to the report of China's Internet domestic service industry in June 21, "Swan home" is the largest enterprise with monthly live users.
In this situation, it is more necessary for the head to shoulder social responsibility and give play to the ability of supervision and problem-solving, rather than entrapping users and evading responsibility with a huge volume as it is now
Well, thank you for watching. I'm the bad critic. If you like this video, you are welcome to click three times. If you have anything to say, you are also welcome to interact with us in the comment area and barrage. Finally, please pay attention to us. See you next time.
*Author : Yang Zi & amp; Shirtless punk video production : Video Department of station B art editor *: Huanyan