After discovering various problems related to PCIe 4.0, Gigabyte announced that it would recall its z690i aorus ultra motherboard and provide replacement service. Gigabyte learned that "system instability and whea PCIe error" will occur when the motherboard is connected to a specific PCIe 4.0 graphics card and device Although the company has provided a replacement motherboard, it said that if users who do not need to use the 4.0 specification downgrade PCIe to 3.0 in the BIOS, this problem can be avoided temporarily.
Gigabyte has created a plan to upgrade users who encounter this problem to the z690i aorus Ultra Plus motherboard, or a motherboard very similar to the above model. If the customer does not want to continue the replacement, they can apply for a refund of the product.
Gigabyte also urges all users to register the motherboard purchased, regardless of whether the purchased version is DDR4 or ddr5 board, so as to ensure the quality assurance.
The recall plan will apply to all users who purchase "z690i aorus ultra DDR4" or "z690i aorus ultra ddr5" motherboards from non third-party retailers. Users who have just started or completed the RMA program will also be eligible. Please note that the details of the plan may vary by region.
Gigabyte's replacement plan will start on May 10, 2022 and end on November 30, 2022. Affected customers please go to the plan website for more details to determine whether they meet the conditions. Users need to provide proof of purchase, serial number of motherboard and some general information to start replacement or refund.
