Microsoft rewards is a set of points system set up by Microsoft to encourage users to interact with its services. users can exchange points for gift cards and other rewards in the Microsoft Store. However, during this period of time, many users found that they had been sealed for no reason when redeeming points**
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According to the user feedback on reddit, when trying to redeem points, some users will be told that they need to contact technical support. After a period of time, they will visit again, and it will show that "the account has been suspended" and cannot be used normally**
Microsoft has responded to this.
According to xbox Daniel Martins, the marketing director of loyalty, replied that Microsoft has launched a temporary patch over the weekend, which can prevent more accounts from being blocked**
For the blocked accounts, Martins said that the team will meet today to discuss to determine how to complete the repair.