Amazon: Stop Operating Kindle E-bookstore In China From June 30, 2023

In the afternoon of June 2, Amazon announced on its official website today that it will stop the operation of Kindle e-bookstore in China one year later, that is, on June 30, 2023** For e-books that have been purchased, users can download them before June 30, 2024, and continue to read them after that.

Amazon said it would continue to provide customer service and warranty services for the Kindle e-book reader. For users who purchase Kindle e-book readers after January 1, 2022 and meet the relevant return conditions, Amazon will also provide non quality return services.

Amazon will stop the operation of Kindle e-bookstore in China: the account will not be affected and the supply to dealers will be stopped from today

Source: Amazon Kindle service number

Important notice on the operation adjustment of Kindle China e-bookstore:

Amazon will stop the operation of Kindle e-bookstore in China on June 30, 2023, one year later. After that, you will not be able to purchase new e-books. For the e-books you have purchased, you can download them before June 30, 2024, and continue to read them after that.

Amazon will continue to provide customer service and warranty services for the Kindle e-book reader. For users who purchase Kindle e-book readers after January 1, 2022 and meet the relevant return conditions, Amazon will also provide non quality return services. The Kindle e-book reader returned to Amazon must be purchased from Amazon China's authorized distribution channel and be in a normal use state. To return goods, please submit a return application on the following page:

Please refer to the following table for details of this adjustment:

Amazon China's long-term commitment to customers will not change. We have established a broad business base in China and will continue to innovate and invest. Amazon China's businesses include Amazon overseas outsourcing, Amazon global store opening, Amazon advertising, Amazon global logistics and other cross-border e-commerce businesses, Amazon cloud technology and Amazon intelligent hardware and services. For more information, please refer to Amazon China's official wechat.

Problems related to the operation adjustment of Kindle China e-bookstore

1. When will the Kindle China E-book store close? Can't you buy books in the future?

Kindle China e-bookstore will operate until June 30, 2023, after which you will no longer be able to purchase new books. Before June 30, 2024, you can continue to download purchased e-books to local devices.

1. Can I still use my Kindle e-reader? What about the books I have bought?

You can continue to use the Kindle ebook reader to read your downloaded ebooks. E-books and personal documents stored on your device will not be affected.

1. Can I still use my Kindle app?

You can continue to use the Kindle app to read downloaded e-books. You will no longer be able to download the Kindle app from the store after June 30, 2024.

1. Can I still use my Kindle account?

Your Kindle account will not be affected. You can use amazon Cn log in to your account to manage your Kindle e-book reader and e-books.

1. Can I still download Kindle content from the cloud?

You can continue to download Kindle content from the cloud until June 30, 2024. To ensure that you can access your content normally after this, please download all your e-books and personal documents to your Kindle library.

1. Is there another way to store my e-books after the cloud service is unavailable?

You can download the ebook from the cloud and save it to your Kindle local library. If you store more content than the maximum capacity of your device, you can back up the content to your personal computer first, and then transfer it to your Kindle e-book reader via USB if necessary. You can use the "download and transfer via USB" function in your account.

1. Can I still use the send to kindle feature?

You can continue to use the send to kindle function within one year after the Kindle China e-bookstore is closed, that is, before June 30, 2024.

1. My Kindle unlimited member hasn't expired yet. Can I apply for a refund?

You can continue to enjoy Kindle unlimited membership benefits until June 30, 2023. If your membership expires after june30,2023, we will refund the unexpired part of the membership fee. The refund application portal will be opened on July 1, 2023. At that time, we will notify you of the specific method of applying for refund by SMS and email.

1. Can I apply for return of Kindle e-books I have purchased?

The current Kindle e-book return policy will not change.

1. Can I keep my previous notes and notes?

Your notes and notes can be retained in your Kindle ebook.

1. Can I also use English translation, X-ray, new word tips and other reading functions to read e-books?

These reading functions will not be affected.

1. Can I read Kindle ebooks on other devices?

In addition to the Kindle e-book reader, you can also use the Kindle app on your mobile phone or computer to read.

1. Will the Kindle official account continue to operate?

Amazon Kindle official account will be in operation until June 30, 2023.

Issues related to Kindle device purchase and return policy

1. Can I still buy a Kindle e-reader?

From today on, Amazon will stop supplying to dealers.

1. Can my Kindle e-book reader still enjoy Amazon's related services?

Amazon will continue to provide customer service and warranty services for the Kindle e-book reader.

1. Kindle China e-bookstore will close on June 30, 2023. Can I return my Kindle e-book reader?

Kindle China e-bookstore will continue to operate until June 30, 2023, during which you can continue to buy and read books. After that, you can continue to use the Kindle e-book reader to read downloaded e-books. Meanwhile, for Kindle e-book readers purchased after january1,2022, Amazon will provide non quality return service, and the return deadline is October 31, 2022.

1. What is the return policy for the Kindle e-book reader?

Kindle e-book reader is purchased from Amazon China authorized distribution channels (excluding equipment sold from overseas sales and domestic non authorized distribution channels).

The Kindle e-book reader is purchased on or after january1,2022, and relevant invoices or purchase vouchers are required.

The Kindle e-book reader has no quality problems or human damage, and can be sent to the designated receiving point of Amazon.

This return and exchange policy is only applicable to individual consumer users. Each user can apply for the return of up to 3 Kindle e-book readers.

The deadline for requesting a refund for the Kindle e-reader is october31,2022.

1. Is the Kindle e-book reader I purchased at Amazon overseas sites such as Amazon America, Amazon Japan, or other non Chinese official channels within the scope of this return?

It is not within the scope of this return. The return service provided by us is only applicable to the Kindle e-book reader purchased from the authorized distribution channel of Amazon China.

1. What are the official and authorized channels of Kindle e-book reader in China?

Official and authorized channels include amazon The Kindle Store on CN, the official flagship store of Kindle on tmall, the self operated flagship store of Kindle on JD, and the online or offline stores of authorized dealers.

1. Can I return goods in batches?

This return policy is only for individual users. Each user can apply for the return of up to 3 Kindle e-book readers.

1. When is the deadline for return of Kindle e-book reader?

The return of Kindle e-book reader is up to october31,2022. You need to complete the return process before this date. After october31,2022, the return channel will be closed.

1. What is the return amount?

A refund will be made based on the suggested retail price of the equipment you purchased. (Note: the return only involves the Kindle e-book reader itself. It does not include the protective case, charging cable and other packages or parts accessories。)

1. What is the return process? How should I submit a return application?

Please go to Amazon's official website for the specific process and submission page of application submission.

1. Who will bear the express fee for return?

The customer shall bear the freight incurred by sending the returned equipment. The customer can choose whether to insure the mailed package, and the premium shall be borne by the customer.

1. Can I return my Kindle parts (protective case, charging cable, etc.) without quality problems?

Parts and components cannot be returned with non quality problems.